Get in Touch
Let's talk.
Whether it's a bug, a feature idea, a billing question, or just a hello — real humans read every email. Pick the channel that fits your need.
How can we help?
General Support
Login trouble, feature questions, "how do I…?" — anything that needs a human to explain.
Email support
Billing & Payments
Payment issues, duplicate charges, plan changes. Include your payment ID.
Email billing
Bug Reports
Something broken? Send us a screenshot, your browser, and the steps to reproduce. We'll fix it fast.
Report a bug
Feature Ideas
Got an idea that would make TraderCab better? We love hearing from working traders. Many features started as user emails.
Suggest a feature
Privacy & Data
Data export, account deletion, privacy concerns. We respond to all GDPR / DPDP Act requests within 30 days.
Privacy request
Partnerships
Prop firms, brokers, trading educators, affiliates — let's explore working together.
Partnership inquiry
Business Details
Brand Name
TraderCab
Email
Website
Operating Region
Kollam, Kerala, India
Service Hours
Mon–Sat · 10 AM – 7 PM IST
Service Type
SaaS · Trading Journal
Support Hours
Mon – Fri
10:00 – 19:00 IST
Saturday
11:00 – 16:00 IST
Sunday
Closed
Holidays
Delayed response
All times in Indian Standard Time (IST · UTC+5:30). Emails sent outside business hours are queued and answered the next working day.
Frequently Asked
How fast will I hear back?
Most emails get a reply within a few hours during business days. Worst case: 24 hours. Payment-related issues are prioritized and usually answered within 2-4 hours.
I can't log in. What should I do?
First, try the "Forgot password" link on the sign-in page — it sends a reset link via Firebase. If that doesn't work, email us with your registered email address and we'll help recover your account.
How do I cancel my subscription?
There's nothing to cancel — TraderCab monthly plans do not auto-renew. Your access ends naturally at the end of the billing period unless you choose to renew.
Can I get a refund?
Subscription payments are final and non-refundable — try the free tier first to make sure TraderCab fits your workflow. Double-charged or billed for the wrong plan? Email us with your payment ID and we'll correct it.
Is TraderCab a financial advisor?
No. TraderCab is a journaling and analytics tool, not a financial advisor. We don't give buy/sell signals or investment advice. Trading involves substantial risk — please consult a qualified advisor before making financial decisions.
Is my trading data private?
Absolutely. Most of your data is stored locally on your device. Cloud-synced copies are protected with Firestore security rules, ensuring only you can access your data. We never sell or share your trading information. Read our Privacy Policy for details.